Protecting our clients:
When you first agree to purchase a service or product from the group we will take details such as name, contact details, how you will pay us and if necessary, bank details.
We use these details to:
- Help identify you as a client when you contact us or to help identify accounts, services or products you may have from us.
- To administer and to contact you about improved administration of any accounts, services and products we have provided in the past, provide now or will provide in the future
- Refer to during any marketing analysis, customer profiling (including transactional information) and conduct research, including creating statistical and testing information.
- To help prevent and detect fraud or loss.
- To contact you in any way about products and services unless you have previously asked us not to.
We may monitor and record communication with you for quality insurance and compliance.
We might check your information with fraud prevention agencies. Should fraud be suspected we will record this.
We may allow a third party to use your personal information in the following circumstances:
- If Excalibur or all of our assets is/are acquired or in the process of being acquired by a third party, in which case your information will be part of the transferable assets.
- If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
- If we employ third parties to perform work on our behalf and may disclose information to them in order to be able do the requested work such as. These parties will only receive the information they need to carry out the work demanded of them and may not use it for other purposes.
With reference to any transactions we may enter into with you:
- If you provide us with false information and we suspect fraud we will record it and may share it with other businesses. We and other credit and insurance organisations may also use technology to detect and prevent fraud.
- If you need information of the credit and insurance organisations we use, please contact us at firstname.lastname@example.org
- We have strict measures to protect your personal Data. This entails that we may occasionally ask you for proof of identity.
It is important that you protect yourself as well as possible against unauthorised use of your password and computer. Please ensure to sign off when you have used a shared computer.
If communication is dealt with through the internet, we may occasionally email you about services and products we provide. You can let us know at any time whether or not you would prefer us not to contact you about these matters by email. Should you change your mind, you can always email us at email@example.com
Please be aware that communications that go over the internet, i.e. email, webmail is not secure unless encrypted. We cannot accept liability for any loss of personal data or unauthorised access beyond our control.
A 'cookie' is a piece of information that attaches itself to your browser. It recognises how you use our website and how often you visit it. We may use 'cookies' to monitor the use of our website. Understanding how clients and possible clients use our website helps us decide how to improve the design, layout and function of our website.
If you wish to access any of the personal data of yours we use, please send an email to firstname.lastname@example.org To cover administrative costs, there may be a nominal fee of £10.00.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies on this site:
We use both session cookies and persistent cookies on this website. All of these cookies are know as Third Party Cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
Third party cookies:
When you use our website, you may also be sent third party cookies.
The cookies on this site:
|cc_cookie_accept/cc_cookie_decline||This cookie is used by our cookie control tool to store your cookie preference. It simply stores a "yes" or "no", depending on whether you choose to accept or deny cookies on the site.|
|guest_id||This cookie is set for the browser to remember the guest id to display the latest news from our twitter account.|
|_Utma||The _utma cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.|
|_Utmb||The _utmb cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.|
|_Utmc||The _utmc cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.|
|_Utmv||The _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record Custom variables for segmentation. This is a third party cookie.|
Cookie control bar:
Most browsers allow you to refuse to accept cookies.
In Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector;
In Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to view our emdeded twitter feed.